Computing & Technology
Faculty / Staff Support:
Phone: (212) 678-3302
The Helpdesk maintains this list of the most frequently asked questions and their answers, which may help you resolve some of your computing and network problems. Check here before contacting the Helpdesk. There may be a quick solution to the problem you are experiencing. If the answer to your question is not posted on the site, please e-mail your question, or call us at 212-678-3300.
Last updated: September 2011
You can login to the File Server you use on campus from your web browser. From Internet Explorer type: http://www.tc.columbia.edu/webshare into the Address Bar. There will be a prompt for a user name and password. Use your TC Account (generally your last name) and your password. If when logged on, you do not see your Department's Network Folders, please contact the Helpdesk at email@example.com. (Note: This feature does not work properly with browsers other than Internet Explorer. Mac users please see the Mac FAQ.)
It is recommended that important files for your department be stored on departmental fileshares. Files stored on shared drives are backed up automatically. We recommend the following methods for backing up files stored on your hard drive:
Most network drives are mapped automatically if you have permission to access them. If you need access to a drive, obtain the full path from a colleague's computer. In Computer this is the whole line that accompanies the drive letter.
e.g. cis (\\tcdata\departments) (G:)
If you are certain that a network folder is not a standard mapped drive and that it needs to be added manually, then follow the directions below.
All PCs and Macs set up by the helpdesk come preloaded with Microsoft Office, web browsers and other software that is routinely used in an office environment. If you find that you do not have a required program, you can inquire about its availabililty by calling Academic Computing at 212-678-3302.
You must be a local administrator on your computer to install software. Email the helpdesk firstname.lastname@example.org with your computer name and username so that you can be added as an administrator.
To get your computer name, right click the Computer icon and select Properties. (On Windows XP machines, click the tab that says "Computer Name.") Type the computer name in the e-mail and request to be an administrator on your machine.
It is also possible that McAfee is blocking the software as a potential virus. Please verify the authenticity of the software and then call the helpdesk for assistance in temporarily disabling McAfee.
All network printers are set up on one print server: tcprint. The naming convention is "roomnumber_modelnumber". (For example, a Hewlett Packard Laserjet 4100 in 134 Thompson Hall would be named 134TH_HP4100). Mac users, please click here for instructions.
Access a server by doing the following:
If the message states that a file or e-mail was quarantined, then click on OK. The file was quarantined and no further action is required.
If the message states that the file could not be deleted by McAfee, then contact the Helpdesk and give the specific message.
Cables often come loose or get plugged into the voice jack by mistake. Make sure the network cable is plugged into a jack labeled "D1 or D2", which is for Data connections. Please check the network cable between your computer and the wall jack. It should be securely fastened in place. Restart your computer if the cables are connected properly.
Most printer problems are caused by a lapse of communication between the printer and the computer. Before contacting the Helpdesk, please try the following steps to resolve your problem:
You can use the ethernet cable your office computer uses to get an internet connection on your personal laptop. However, you cannot logon to the TC network on a personal computer due to potential security risks.
Please call the Helpdesk at x3300. For security reasons, we need to validate your identity. If you are on campus we may ask you to visit the office and present a valid photo ID. If you are off campus, we will ask you to provide your Date of Birth and last four digits of your Social Security Number.
Instructions are available here.
When connecting to a Konica Minolta Copier, you will be prompted to specify the following options:
Paper Source Unit: PC-109
Punch Unit: None
KM283, KM 363
Paper Source Unit:PC-208
Punch Unit: None
Paper Source Unit: PC-206
Punch Unit: None
Pleave visit Columbia's website.
Please stop by Academic Computing in 234 Horace Mann or call 212-678-3302. They will flag your account to allow you to reset the password online.
Go to Columbia's website here then click on the "Login to Manage Your UNI Account" link.
Click here for detailed instructions.
For additional assistance with Cubmail or your UNI, please contact Academic Computing Services at 212-678-3302 or email@example.com