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Telecommunications
Teachers College, Columbia University
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Information for Faculty & Staff > Octel Voice Mail

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Information for Faculty & Staff

Octel Voice Mail

Using the OCTEL voice mail system


for first time users: Initializing your mailbox

From your own phone:dial *8 or 3400

  • Enter your password (your starter password is the same as your extension number)
  • Use menu option 4, and follow instructions to record your name
  • In the same menu option, record your greeting.

From an external phone: dial 678-3400, or from another TC extension, dial 3400

  • Enter your extension number
  • Enter your password and follow above instructions

Basic Functions

Changing your personal greeting

  • Access your voice mailbox as above
  • Press 4 to select Personal options and follow instructions from there

Changing your recorded name

  • Access your voice mailbox
  • Press 4 to select Personal options, then 3 for greetings, then 3 again to change your recorded name.

Listening to messages

Access your mailbox, choose menu option 1; follow prompts

Sending a message

  • Access your mailbox
  • Press 2 to send message; follow instructions from there

Delivery options for sent messages:

  • Private: 1
  • Urgent: 2
  • Message confirmation: 3
  • Future delivery: 4

Locating a message

  • Access your mailbox
  • Choose menu option 3, follow instructions from there

Changing your password

  • Choose option 4, then option 2 (administrative options), then 1 (general options)
  • Follow prompts from there.

If you forget your password, or if you take over a voice mailbox with an unknown password, contact the Telecommunications office at ext. 4014.

Helpful Hints

1. To delete an unwanted message after the message begins playing, press "337".

2. To listen to a greeting without calling the extension directly:

  • Dial 3400
  • Press **
  • Enter mailbox number

3. To transfer call directly to a voice mail box:

  • From a single line phone, press the switchhook briefly; from a multi-line phone, press "conference"
  • Dial 3400
  • Enter the voice mailbox number of the person to whom you are transferring the call
  • Press switchhook or conference button again, then hang up.

Still more Features

1. To allow others to use your mailbox,

Choose menu option 4, then 2, 1 and 1, to create additional passwords for home, secretary, or guests

2. To be notified of messages at a phone other than your own:

Choose menu option 4, then 4 again, and follow prompts

3. For additional security options, choose menu option 4, then 6, follow prompts.

Useful Keys & Controls

1. playback controls while listening to messages:

  • position
  • rewind 10 seconds: 1
  • pause-restart: 2
  • fast forward: 3
  • rewind to start: 11
  • fast forward to end: 33

2. after listening to messages:

  • to replay message: 4
  • to hear date, time, and sender of message: 5
  • to forward a copy: 6
  • to erase: 7
  • to reply to sender: 8
  • to call sender: 88
  • to save: 9

3. available at any time:

  • cancel: *
  • help: 0
  • switchboard: 0-0
  • skip, finish (including skipping a personal greeting): #
  • slower speed: 4
  • slowest speed: 44
  • envelope (date/time/caller): 5
  • faster: 6
  • fastest: 66
  • normal volume: 8
  • louder: 9