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Teachers College, Columbia University
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eStatement & ePay > Frequently Asked Questions

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eStatement & ePay

Frequently Asked Questions

  1. By what date must my tuition charges be paid in full without incurring a penalty?
  2. Where do I make payments?
  3. What if I am unable to pay my account balance in full by the due date?
  4. I was awarded both a Stafford and a Perkins Loan. Where do I endorse my loan checks or sign my Promissory Notes?
  5. What is Direct Lending?
  6. How soon can I get my refund from my student loans, and how can I get it?
  7. How will I know when my loan funds have been received by the College?
  8. What happens to my financial aid if I register for less than half-time (fewer than 6 points)?
  9. What if I decide that I do not want all of my student loans?
  10. What hours is the Office of Student Accounts open?
  11. What should I do if I have questions about my account?
  12. How do I officially withdraw from classes?
  13. When is my rent due, if I live in TC housing?
  14. How will I find out if I have an outstanding balance on my account?
  15. What is the current tuition at Teachers College?
  16. What is the College Fee?
  17. When do classes start?
  18. What is third party processing?
  19. Can my tuition reimbursement from my employer be considered as a Third Party Sponsor?
  20. How do I get a TC Identification card or have an existing one validated?
  21. What if I think my account is paid in full but I continue to receive statements indicating an open balance?
  22. What is a hold?
  23. What do I do if my account has a hold and I'm prevented from registering?
  24. Can I pay my balance by phone or on the Web and what types of credit cards are accepted?
  25. Can I present a Post Dated a check as payment?
  26. How can I cash my loan refund check?
  27. Whom should I contact if I have further questions?

1) By what date must my tuition charges be paid in full without incurring a penalty?

Please visit our Payment Deadlines page:

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2) Where do I make payments?

Payment can be made through the myTC portal or in person at Thompson Hall, Room 133. Office hours are Monday through Thursday: 9:00AM to 6:00PM, and Fridays, 9:00AM to 5:00PM (Summer hours for Fridays are 9AM - 3PM).

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3) What happens if I am unable to pay my account balance in full by the due date?

Initially, we request that you visit the Office of Financial Aid. Trained staff are available to assist you in financing your education; however, we all know that resources are scarce and most aid is awarded according to need. An online deferred payment plan option is available through the Office of Student Accounts (plan is not available for summer registration).

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4) I was awarded both a Stafford and a Perkins Loan. Where do I endorse my loan checks or sign my Promissory Notes?

Stafford loan checks can be endorsed at the Office of Student Accounts. Federal Perkins Promissory Notes will be mailed to returning students. New students will have an opportunity to complete entrance interviews and sign Federal Perkins Promissory Notes during orientation sessions. After registration, both new and returning students can visit the Office of Student Accounts.

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5) What is Direct Lending?

Direct Lending is a streamlined approach to delivering educational loans to eligible borrowers. This federal program allows you to borrow money directly from the federal government without having to find a bank (funds are electronically disbursed to Teachers College, Columbia University).

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6) How soon can I get my refund from my student loans, and how can I get it?

Proceeds originating from student aid in excess of your account charges will be issued by direct deposit (if enrolled in eRefund) or a check mailed to your local address starting one week after the commencement of the term/semester. Refunds are processed on Wednesdays and Fridays, provided you satisfy all eligibility requirements.

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7) How will I know when my loan funds have been received by the College?

The Office of Financial Aid and your lender will give you a general disbursement date. You can confirm disbursement by logging on to your account through myTC portal. Please allow 2-3 business days from the general disbursement date for internal processing. In addition, statements of account are sent out on a monthly basis. Finally, you are always welcome to call the Office of Student Accounts at (212) 678-3056.

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8) What happens to my financial aid if I register for less than half-time (fewer than 6 points)?

In most cases, you will lose your eligibility for federal funds and you may be required to return any amounts refunded to you. However, you may be eligible to file a Certificate of Equivalency (COE) form with the Office of the Registrar. Approval of this form may enhance your enrollment status for financial aid eligibility. You should consult a Financial Aid Counselor, (212) 678-3714, before changing your program.

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9) What if I decide that I do not want all of my student loans?

You must speak with a Financial Aid  representative to discuss returning these funds to your lender on your behalf within 14 days of the disbursement date.

Please visit the Office of Financial Aid website to get more information.

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10) What hours is the Office of Student Accounts open?

Our office hours are Monday through Thursday: 9:00 AM to 6:00 PM, and Friday, 9:00 AM to 5:00 PM (Summer hours are Monday through Thursday: 9:00 AM to 5:00 PM and Friday, 9:00 AM - 3:00 PM).

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11) What should I do if I have questions about my account?

You should contact the Office of Student Accounts by either calling (212) 678-3056, visiting the office at Thompson Hall room 133, or writing at the address listed below, you may also submit inquiries via e-mail.

The Office of Student Accounts
Teachers College, Columbia University
Box 305, 133 Thompson Hall
525 West 120th Street
New York, NY 10027
Phone: (212) 678-3056
E-mail: studentaccounts@tc.edu

 

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12) How do I officially withdraw from classes?

You should contact the Office of the Registrar, (212) 678-4050. You may also drop/add via Touch-Tone Services or through the myTC Portal. Failure to officially withdraw can cause an outstanding account balance that you will be responsible for paying.

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13) When is my rent due, if I live in TC housing?

Payment of rent is due in full on the same day as tuition. A late payment penalty may be assessed on unpaid rent and other charges.

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14) How will I find out if I have an outstanding balance on my account?

Statements for accounts with outstanding balances is sent on a monthly basis. In addition you are required to check your balance via the myTC Portal or call the Touch-tone Services system at (212) 678-3200 if you have adjusted your schedule in between official billings. You may also call the Office of Student Accounts at 212-678-3056. We can also print and mail on-demand statement of accounts upon request.

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15) What is the current tuition at Teachers College?

Please visit our Tuition and Fees page on our website.

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16) What is the college fee?

The college fee is a flat-rate which is assessed every term. See Tuition and Fees page for latest amount.

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17) When do classes start?

Please see the academic year calendar on the Office of the Registrar web site. Please note that the academic year begins with the fall semester and concludes with the summer semester. There are three terms/semesters in an academic year.

http://www.tc.columbia.edu/registrar

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18) What is third party processing?

Through third party processing, a sponsor (parents and relatives are not considered Third Party sponsors) authorizes to be billed for tuition. An authorization form is submitted to the Office of Student Accounts. Once the form is completed and approved, your sponsor will be billed, and payment must be made directly to Teachers College. Click here for Third Party Payment Instructions. Billing a third party does not relieve student from the obligation to satisfy charges assessed, should third party payer fail to pay students obligation.

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19) Can my tuition reimbursement from my employer be considered as a Third Party Sponsor?

No, since tuition reimbursement programs return funds to employees directly, they are not considered Third Party.

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20) How do I get a TC Identification card or have an existing one validated?

ID cards can be obtained in the Office of Safety and Security located in Whittier Hall, Suite 1B and are valid for two-year periods. Every two years Teachers College identification cards must be updated. Student can obtain a ID card after registration.

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21) What if I think my account is paid in full but I continue to receive statements indicating an open balance?

You should immediately contact the Office of Student Accounts at (212) 678-3056 or come to Thompson Hall room 133 for assistance. Failure to resolve this issue may cause additional late payment charges and possible referral for collection.

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22) What is a hold?

A hold is a restriction placed on your account for failure to comply with some obligation. Student Accounts places holds on accounts for various reasons. The most common reason is failure to clear account balances by the payment due date. Holds prevent registration for future terms, release of transcripts, and other college services.

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23) What do I do if my account has a hold and I am prevented from registering?

You should first find out what type of hold is on your account, then contact the appropriate office to determine how to have the hold cleared. The Registrar's Office mails letters out at the end of each term to all students with holds on their accounts. The letter includes a list of the appropriate offices to contact.

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24) Can I pay my balance by phone or on the Web and what types of credit cards are accepted?

Electronic check payments can be submitted through the myTC Portal.Similar to most other colleges and universities in New York, effective December 1, 2010, Teachers College no longer accepts credit card payments towards tuition and fees. You can access the payment gateway through the myTC Portal.

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25) Can I present a Post Dated a check as payment?

No, the college does not accept post dated checks as payment. Checks are deposited to the bank on the same day they are presented. Checks presented with insufficient funds will be assessed a return check fee and are subject to all collection rules and policy.

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26) How can I cash my loan refund check?

Teachers College has entered into an agreement with Citibank to cash student refund checks. Citibank is located at 111th and Broadway. A valid Teachers College Identification Card is needed to cash your check.

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27) Whom should I contact if I have further questions?

If you have any additional questions for the Office of Student Accounts, or would like to discuss other concerns, please contact:

The Office of Student Accounts
Teachers College, Columbia University
Box 305, 133 Thompson Hall
525 West 120th Street
New York, NY 10027

Phone: (212) 678-3056

E-mail: studentaccounts@tc.edu

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