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Continuing Professional Studies
Teachers College, Columbia University
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Continuing Professional Studies

Putting your purpose into practice.

Making Conflict Work

ICCCR's Conflict Intelligence Series Presents:

Making Conflict Work:
Navigating Disagreement Up and Down Your Organization

March 9 - 10, 2015
Location: Teachers College, Columbia University
New York, NY
9:00am - 5:00pm EST

Workshop is limited to 20 attendees


How well do you manage disagreements with your boss? How do you handle different perspectives  with employees you supervise, especially the difficult ones?


This 2-day workshop stresses the importance of leaders developing the capacity to adapt: to use a range of effective strategies to navigate power-unequal conflicts in organizations, marshaling their potential energy and avoiding pitfalls. The workshop utilizes tools featured in the upcoming book Making Conflict Work (Houghton Mifflin Harcourt 2014), by Peter Coleman and Rob Ferguson.

Most conflicts in organizations (and particularly the more difficult ones) are up and down the hierarchy of power and authority. Often, those in high-power lose -- they don't get what they want, waste time, and fail to create value in the conflict. That's right. They lose.

This module is based on decades of research and is grounded in practical experiences in organizational conflict. It includes access to an online self-assessment tool for evaluating current tendencies and capacities for navigating conflicts across power differences at work.

SESSION TOPICS will include:
  • The Top Ten Conflict-Power Traps in Organizations: Why managers get stuck using the same conflict tactics  repeatedly, even when they often fail;
  • Your Conflict I.Q.: An individualized profile detailing your tendencies, strengths and challenges for navigating power and conflict at work;
  • The Seven Strategies of Making Conflict Work: How to increase your repertoire of artful strategies and tactics for conflict management up, down and across the hierarchies of power.
After completing this workshop, participating leaders will be able to demonstrate that they:
  • Have a solid understanding of the opportunities and challenges of power and conflict at work.
  • Have a working sense of their own tendencies, strengths and challenges for navigating power and conflict at work.
  • Developed an understanding of the Seven Strategies for Conflict Intelligence and for employing them in adaptive ways in their place of work.
  • Practiced skills and strategies with which they are not entirely comfortable, with the goal of becoming a more adaptive leader.
  • Can utilize the CIQ Planning Framework to prepare to respond adaptively to important conflicts at work.
  • Know the strategies and tactics available for when even being adaptive doesn't help.

Key takeaways include:
The Six Commandments of Conflict Intelligence:
  1. Know Thyself in Conflict
  2. Know Thy Situation
  3. Know Thy Strategies/Tactics
  4. Know Thy Consequences of Thy Actions
  5. Know Thy Bottom-line
  6. Know More

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Robert Ferguson, Ph.D.
Psychologist, Executive Coach, Consultant. Instructor at the International Center for Cooperation and Conflict Resolution (ICCCR), Teachers College, Columbia University. Co-author of Making Conflict Work, Houghton Mifflin Harcourt (Fall, 2014).

Bridget Regan, J.D.
Teaching faculty of the International Center for Cooperation and Conflict Resolution (ICCCR) at Teachers College, Columbia University and Lecturer in the School of Continuing Education at Columbia University in negotiation and mediation theory and practice.

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Anyone who works in an organization. Perhaps you are a leader who wants more honesty from people who report to you. Of maybe you need better strategies for reaching your goals when you disagree with your boss.

Whether you lead a department, an entire business, a school, a government unit, a board, or a nonprofit––if you want people to share their best innovative ideas, creative solutions, and candid feedback, you need conflict intelligence.

If you are not the boss, but want better ways to manage and influence the people above you––so you can achieve organizational goals and your career objectives––you need conflict intelligence.

While conflicts sometime get tense, they usually manifest more subtly in organizations, as different perspectives, personalities, or ideas come into play. Before such disagreements escalate, conflict intelligent leaders and employees know how to use various strategies to get where they want to go.  When power differences are involved, many standard conflict resolution techniques fail. This workshop provides a wide array of practical strategies for navigating the differences between parties of unequal power. We offer a vital set of useful tools for any organization facing change, diversity of opinions, or a greater need for candor and creativity.

Interview with Robert Ferguson, one of the Faculty teaching the CIQ workshop on WKCR

Click here to download powerpoint presentation.

EARLY REGISTRATION DISCOUNT - Use discount code CPS10 before September 15th and save 10% ($220) off the two-day Workshop Registration Fee of $2,200.

Registration Fee
Registration Fee Per Attendee: $2,200

Discounted fees are available to employees of non-profits, NGOs, governmental agencies and full-time students.
Group rate discounts are also offered when three or more individuals from the same organization register for the workshop.

To register, please click here.

Call 212-678-8311 for more information or email your request to