Does it Work? Conflict Resolution Training EvaluationOverview:
Negotiation training is a multi-million dollar industry that has become prominent in many fields. However, despite this growth, there has been little research to assess the effectiveness of such training. We have developed a new model for negotiation training evaluation that assesses pre-to-post training change at the individual level in conflict-related cognitions, attitudes, affect and behaviors; and at the systems level in conflict outcomes and climate. The instrument, the Conflict Competencies 360, is a time-delayed, multi-source feedback approach to assessment and professional development, which addresses many of the conceptual and methodological problems inherent in more common methods of training evaluation.