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The Office Of The Ombuds
Teachers College, Columbia University
Teachers College
Columbia University

Operating Principles

Confidentiality

Discussions with the Ombuds are confidential as permitted by law, except in matters of actual or imminent physical or mental risk. In such matters the Ombuds considers the interests and safety of the involved parties in maintaining confidentiality.

The Office of the Ombuds does not maintain records of specific complaints or problems.


Impartiality


The Ombuds is an advocate for the fair solution of a problem, not for any particular party, and gives equal attention to the rights of all concerned. Moreover, the Office of the Ombuds does not have any decision-making authority in the solution.


Independence

The Office is independent of any organizational unit or group in the College.


Informality

The use of the Office of the Ombuds is not a substitute for taking formal action, such as filing a grievance.  The Ombuds also does not participate in any formal grievance procedures.  If anyone wishes to officially and formally notify the College about a problem or situation, the Office can provide information about how to do so.

Erwin Flaxman, Ph.D.