Grievance Procedures | Teachers College Columbia University

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Teachers College Policy Library

Teachers College Policy Library

Grievance Procedures

Owner: Diversity & Community Affairs

URL: http://www.tc.columbia.edu/policylibrary/Grievance Procedures

TC Grievance Procedures Outline  

Teachers College provides both informal and formal grievance and dispute resolution procedures.  

Informal Procedures.  The College believes that most individuals with concerns, misunderstandings and disputes are more likely to come forward if informal procedures are available.  In the interests of resolving such matters promptly and efficiently, the College provides numerous options to obtain information and raise concerns about other members of the TC community (or visitors) in an informal manner.  The College encourages individuals to begin discussions and resolutions with people in their departments, programs, and units, if applicable and comfortable.

In general:

  • Students with concerns or problems are encouraged to go first to the faculty member, and if the concern is not resolved, contact their program coordinator or departmental chair. If the concern or problem is not resolved at the program or departmental level, students may contact the Office of the Vice Provost at (212) 678-3052 or viceprovost@tc.edu.  
  • Faculty and instructional staff with concerns or problems that have not been resolved at the program or departmental level may contact Vice Provost, Bill Baldwin, in the Office of the Vice Provost at (212) 678-3052 or viceprovost@tc.edu.
  • Professional and other non-union staff with concerns or problems that have not been resolved through their supervisors or within their departments may contact Human Resources at (212) 678-3175 or hr@tc.edu, and describe the concern in writing. If not satisfied with the Human Resources resolution, the staff member may submit a written description of the problem to the appropriate Vice President and request a resolution. If the problem is still not resolved or continues, professional staff members may submit a written description of the problem to the President. See www.tc.edu/policylibrary/Informal-Grievance-Procedure.
  • Union members with concerns or problems that have not been resolved by their steward, supervisor, or within their departments may contact Human Resources at (212) 678-3175 or hr@tc.edu.
  • Any member of the community may contact the Vice President for Diversity and Community Affairs at (212) 678-3391 or jrobinson@tc.edu or the College Ombuds at (212) 678-4169 or flaxman@tc.edu.

 

Special situations:

 

  • Crimes; Health or Safety Emergencies.  Anyone who witnesses or is the victim of a crime or who is concerned about a health or safety emergency should immediately contact the Office of Public Safety.  Emergency:  (212) 678-3333.  Non-emergency: (212) 678-3220
  • People with Disabilities. Any person with disabilities who seeks reasonable accommodations should contact the Office of Access and Services for Individuals with Disabilities (OASID) at (212) 678-3689 or oasid@tc.edu. Individuals with questions about providing reasonable accommodations may also consult the OASID website, www.tc.edu/oasid.
  • Environmental Health and Safety. Concerns about environmental health or safety should be directed to Chris Diodato in the Office of Environmental Health and Safety at (212) 678-6640 or diodato@tc.edu
  • Student Residence Halls. Students with housing concerns or problems are encouraged to speak to Christina Montville or a residential services staff member at (212) 678-3235 or cmm2148@tc.edu

Formal Procedures

The College maintains formal procedures for the resolution of certain grievances. Formal complaints should be filed in accordance with TC policies, specifically:

  • For complaints about discrimination (including failure to reasonably accommodate a person with disabilities), students and faculty may contact Katie Embree at (212) 678-3052 or embree@tc.edu and other employees may contact Randy Glazer at (212) 678-3175 or glazer@tc.edu.  Such complaints should be made in writing.
  • A faculty member who has been unable to resolve a problem informally may have rights under the Statutes of Teachers College and may contact the Chair of the Faculty Advisory Committee to discuss options.  
  • Students with concerns or problems that have not been resolved informally may contact Katie Embree at (212) 678-3052 or embree@tc.edu.