Menghan Hu | Communication, Media and Learning Technologies Design | Mathematics Science and Technology

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Teachers College, Columbia University
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Communication, Media & Learning Technologies Design

In the Department of Mathematics, Science & Technology

Training Project Design: Conflict Resolution at Multicultural Workplace

Menghan Hu, M.A. in Communication and Education

A recent trend among multinational corporations has been to send expatriates abroad to manage businesses in other countries. While the intent is to promote international collaboration and cross-cultural communication, these expatriates are often times inadequately prepared for dealing with culture shock.  This discomfort can lead to withdrawal, disengagement, and conflicts triggered by cultural barriers.  This project seeks to address conflict resolution training in a cross-cultural workplace. The fundamental aim of conflict resolution is to achieve a mutual understanding of the culture that each party represents.  This project helps to achieve this goal by organizing activities and discussions that address cultural differences. On the delivery side, this project incorporates multiple instructional technologies that help enable case-based learning and anchored video presentation.

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