Grievance Procedures

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Teachers College Policy Library

Grievance Procedures

Owner: Diversity & Community Affairs

Policy outlining Grievance Procedures available to TC community members.

Teachers College provides both informal and formal grievance and dispute resolution procedures. 

Informal Procedures.  The College believes that most individuals with concerns, misunderstandings and disputes are more likely to come forward if informal procedures are available.  In the interests of resolving such matters promptly and efficiently, the College provides numerous options to obtain information and raise concerns about other members of the TC community (or visitors) in an informal manner.  The College encourages individuals to begin discussions and resolutions with people in their departments, programs, and units, if applicable and comfortable.

In General: 

  • Studentswith concerns or problems are encouraged to go first to the faculty member, and if the concern is not resolved, contact their program coordinator or departmental chair. If the concern or problem is not resolved at the program or departmental level, students may contact the Office of the Vice Provost, or Vice Provost for Student Affairs, Tom Rock, at (212) 678-3083 or rock@tc.columbia.edu.  
  • Faculty and instructional staffwith concerns or problems that have not been resolved at the program or departmental level may contact Vice Provost Katie Embree, in the Office of Vice Provost at (212) 678-3391 or embree@tc.columbia.edu or the Office of the Provost at (212) 678-3050 or deans@tc.columbia.edu.
  • Professional and other non-union staffwith concerns or problems that have not been resolved through their supervisors or within their departments may contact Human Resources at (212) 678-3175 or hr@tc.columbia.edu, and inform them of the concern in writing. If not satisfied with the Human Resources resolution, the staff member may submit a written description of the problem to the appropriate Vice President and request a resolution. If the problem is still not resolved or continues, professional staff members may submit a written description of the problem to the President. see: Informal Grievance Procedure policy 307 in the Policy Library tc.columbia.edu/policylibrary.
  • Union memberswith concerns or problems that have not been resolved by their steward, supervisor, or within their departments may contact Human Resources at (212) 678-3175 or hr@tc.columbia.edu. The College Ombuds is available as well.
  • Any member of the communitymay contact the Vice President for Diversity and Community Affairs, Janice S. Robinson, at (212) 678-3391 or Jrobinson@tc.columbia.edu or the College Ombus, Dr. Marie Miville, at (212) 678.4169.

 Special Situations: 

  • Crimes; Health or Safety Emergencies.Anyone who witnesses or is the victim of a crime or who is concerned about a health or safety emergency should immediately contact the Office of Public Safety. Emergency: (212) 678-3333.  Non-emergency: (212) 678-3220. 
  • For sexual harassment and other forms of discriminatory harassment matters, see the Policy on Protection from Harassment at tc.edu/policylibrary/protection_from_harassment.
  • Sexual Assault, Gender-Based Misconduct, Stalking, and Intimate Partner Violence.Reports of gender-based misconduct by TC or other Columbia students should be directed to Student Services for Gender Based and Sexual Misconduct; columbia.edu.  The University’s Gender-Based Misconduct Policies for Students can be found at sexualrespect.columbia.edu/university-policy.
  • People with Disabilities. Any person with disabilities who seeks reasonable accommodations should contact the Office of Access and Services for Individuals with Disabilities (OASID) at (212) 678-3689 or  oasid@tc.columbia.edu. Individuals with questions about providing reasonable accommodations may also see the OASID website, OASID website.
  • Environmental Health and Safety.Concerns about environmental health or safety should be directed to Patrick Mathelier in the Office of Environmental Health and Safety at (212) 678-6640 or Mathelier@tc.columbia.edu. You can also visit www.tc.columbia.edu/environmentalhealth.
  • Ethics Point reporting of financial concerns and health and safety concerns. The College operates a website and 800 number that permits the anonymous reporting of concerns about financial matters and health and safety matters. For more information, call 888-329-6420 or see https://secure.ethicspoint.com/domain/media/en/gui/22716/index.html.  
  • Student Residence Halls.Students with housing concerns or problems are encouraged to speak to Dewayne White, Selema Moliga or a residential services staff member at (212) 678-3235 or moliga@tc.columbia.edu
  • Student Grade Corrections.Students with grade correction concerns should see the Policy Library for the Grace Corrections Policy and next steps at http://www.tc.columbia.edu/policylibrary/associate-provost-enrollment-services/grade-correction-/.

 Formal Procedures

The College maintains formal procedures for the resolution of certain grievances. Formal complaints should be filed in accordance with TC policies, specifically:

  • For sexual harassment and other forms of discriminatory harassment matters(Teachers College prohibits discrimination on the basis of race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, marital status, citizenship status, veteran status, disability, pregnancy, gender expression, or any other criterion specified by federal, state or local laws), see Policy on Protection from Harassment at tc.edu/policylibrary/protection_from_harassment.
  • Sexual Assault, Gender-Based Misconduct, Stalking, and Intimate Partner Violence, see “Special Situations” above.
  • For complaints about discrimination(including failure to reasonably accommodate a person with disabilities), students and faculty may contact Tom Rock, Vice Provost for Student Affairs, at (212) 678-3083 or rock@tc.columbia.edu and other employees may contact the Associated Vice President of Human Resources, Lisa Seales at  (212) 678-3175 or ls2007@tc.columbia.edu.  Such complaints should be made in writing.
  • For complaints about students, see The Student Conduct Code (includes Student Academic Integrity & General Misconduct policies and procedures) at http://www.tc.columbia.edu/policylibrary/student-conduct-code/.
  • A faculty member who has been unable to resolve a problem informallymay have rights under the Statutes of Teachers College and may contact the Chair of the Faculty Advisory Committee to discuss his/her options. 
  • Students with concerns or problems that have not been resolved informallymay contact Vice Provost for Student Affairs, Tom Rock, at (212) 678-3083 or rock@tc.columbia.edu.
  • For complaints about faculty research conduct, see the policy regarding Research Misconduct in the Policy Library at http://www.tc.columbia.edu/policylibrary/provost/research-misconduct/

 Responsible Office: The Vice President's Office for Diversity and Community Affairs

Effective Date: October 2017

Last Updated: February 2020