Contact Information for Filing Complaints
Owner: Vice Provost for Academic Planning and Global Affairs
With Accreditation and State Higher Education Authorities
Teachers College provides both informal and formal grievance and dispute resolution procedures. For additional information about procedures, please refer to the policy on Grievance Procedures: http://www.tc.columbia.edu/policylibrary/diversity-and-community-affairs/grievance-procedures/.
Pursuant to 34 CFR § 668.43(b) (Code of Federal Regulations), Teachers College must provide students ….”with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle the student’s complaint”,
Notice for Students Enrolled in Online Courses and Programs
After going through the institutional grievance process, students in State Authorization Reciprocity Agreement (SARA) states may appeal the complaint resolution with the SARA Portal Agency, New York State Education Department. Additional information about the SARA process is on the NC-SARA website:
https://www.nc-sara.org/student-complaints
Middle States Commission on Higher Education |
3624 Market Street Philadelphia, PA 19104 complaints@msche.org |
New York |
New York State Education Department Office of College and University Evaluation http://www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university |
New York for Distance Learning Students in a SARA state (SARA Portal Agency) |
New York State Education Department Office of College and University Evaluation http://www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university |
Alabama |
Alabama Commission on Higher Education |
Alaska |
Alaska Commission on Postsecondary Education |
Arizona |
Arizona State Board for Private Postsecondary Education |
Arkansas |
Arkansas Department of Higher Education |
California |
Bureau of Private Postsecondary Education https://www.dca.ca.gov/consumers/complaints/oos_students.shtml |
Colorado |
Colorado Department of Higher Education |
Connecticut |
Office of Higher Education |
Delaware |
Delaware Department of Education |
District of Columbia |
Office of the State Superintendent of Education https://helc.osse.dc.gov/topic/helcadmin/community-stakeholders/public-complaints |
Florida |
Florida Department of Education Commission for Independent Education |
Georgia |
Georgia Nonpublic Postsecondary Education Commission |
Hawaii |
Hawaii Post-Secondary Education Authorization Process |
Idaho |
Idaho State Board of Education https://boardofed.idaho.gov/priv_col_univ/student_complaint.asp |
Illinois |
Illinois Board of Higher Education |
Indiana |
Indiana Commission for Higher Education |
Iowa |
Iowa College Student Aid Commission |
Kansas |
Kansas Board of Regents http://kansasregents.org/academic_affairs/private_out_of_state/complaint_process |
Kentucky |
Kentucky Council on Postsecondary Education |
Louisiana |
Board of Regents |
Maine |
Maine Department of Education |
Maryland |
Maryland Higher Education Commission https://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaint.pdf |
Massachusetts |
Massachusetts Department of Higher Education |
Michigan |
Michigan Department of Licensing and Regulatory Affairs |
Minnesota |
Minnesota Office of Higher Education http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
|
Mississippi |
Mississippi Commission on College Accreditation http://www.mississippi.edu/mcca/student_complaint_process.asp |
Missouri |
Missouri Department of Higher Education |
Montana |
Montana Department Board of Regents |
Nebraska |
Nebraska’s Coordinating Commission for Postsecondary Education https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions |
Nevada |
Nevada Commission on Postsecondary Education |
New Hampshire |
New Hampshire Department of Education https://www.education.nh.gov/pathways-education/higher-education-new-hampshire |
New Jersey |
Office of the Secretary of Higher Education http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml |
New Mexico |
New Mexico Higher Education Department |
New York |
New York State Education Department Office of College and University Evaluation http://www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university |
North Carolina |
University of North Carolina General Administration https://www.northcarolina.edu/post-secondary-education-complaints/ |
North Dakota |
North Dakota University System |
Ohio |
Ohio Department of Higher Education https://highered.ohio.gov/students/current-college-students/student-complaints/student-complaints |
Oklahoma |
Oklahoma State Regents for Higher Education http://www.okhighered.org/current-college-students/complaints.shtml |
Oregon |
Higher Education Coordinating Commission http://www.oregon.gov/highered/institutions-programs/private/Pages/private-p |
Pennsylvania |
Pennsylvania Department of Education https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/Students-Complaints.aspx |
Rhode Island |
Rhode Island Office of the Postsecondary Commissioner |
South Carolina |
South Carolina Commission on Higher Education |
South Dakota |
South Dakota Board of Regents https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Pages/default.aspx |
Tennessee |
Tennessee Higher Education Commission |
Texas |
Texas Higher Education Coordinating Board |
Utah |
Utah System of Higher Education https://ushe.edu/office-of-commissioner/state-authorization-ut-sara/ |
Vermont |
Vermont Agency for Education http://education.vermont.gov/documents/postsecondary-program-complaint-resolution |
Washington |
Washington Student Achievement Council http://education.vermont.gov/documents/postsecondary-program-complaint-resolution |
West Virginia |
West Virginia Higher Education Policy Commission http://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-re |
Wisconsin |
Department of Safety and Professional Services https://dsps.wi.gov/Pages/Programs/EducationalApproval/EAPFileAComplaint.aspx |
Wyoming |
Wyoming Department of Education |
Responsible Office: Vice Provost for Academic Planning and Global Affairs
Effective Date:
Last Updated: March 2023
Last Edited: 2023