Captioning in Zoom

Captioning in Zoom


What is closed captioning and why is it important?

Captioning is the process of converting the audio content of a television broadcast, webcast, film, video, DVD, live event, or other productions into text and displaying the text on a screen.  They communicate spoken dialogue, sound effects, music description and speaker identification. (National Association of the Deaf, 2020, Why Captions Provide Equal Access

Teachers College promotes captioning as a best practice that benefits all individuals, including English Language Learners, individuals with learning disabilities, those who wish to see the spelling of technical terms, and those who need to search for specific content in a set of videos.


Live Captioning in Zoom


Auto captioning (Automatic Speech Recognition)

Uses voice recognition and computer algorithms to translate live speech to text. While this technology continues to improve, it is not accurate enough for American’s with Disabilities Act (ADA) compliance. However, in the absence of an accommodation request, auto captions do provide some level of access to users for live events.

Any media that is recorded or posted of a live meeting or event must follow the post production captioning procedure. You can reach out to TCIT at servicedesk@tc.columbia.edu for information about how you can add live captioning to your Zoom meeting.

 


Human captioning

A service provider listens to speech and instantaneously translates all the speech and audio to text, and provides more accurate captions. This process is referred to as Communication Access Realtime Translation, or CART, which is a standard required for compliance with the ADA and Web Content Accessibility Guidelines 2.0. For live presentations (in person and online), CART may be required to ensure effective communication with individuals who are deaf or hard of hearing in those settings. 

If you receive a request for this type of accommodation, please reach out to the Office of Access and Services for Individuals with Disabilities (OASID) at oasid@tc.edu.

 


Auto captioning (Automatic Speech Recognition)


Zoom’s Live Transcription feature uses voice recognition and computer algorithms to translate live speech to text. 

As the meeting host, you can follow these instructions to turn on Live Transcriptions once your meeting begins

Meeting hosts should always inform attendees at the start of the meeting or in advance of the meeting if they are going to turn on live transcription. 

While auto captions do not meet a disability-related need for captioning, auto captions provide some level of access to individuals who need them and benefits for many who prefer captions for live events, meetings, and classes.

Who benefits from closed captioning?

  • Individuals that are deaf or hard of hearing
  • People for whom English is not their first language
  • New readers
  • Individuals in noisy environments
  • People with learning disabilities

If you receive a disability-related request for captioning, please contact OASID at oasid@tc.edu to coordinate the accommodations for your live meeting, event, or class.

Any media that is recorded or posted of a live meeting or event must follow the post production captioning procedure

You can reach out to TCIT at servicedesk@tc.columbia.edu for information about how you can add live captioning to your Zoom meeting.

 

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