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Claudia Cohen

Professional Background

Educational Background

University of California, San Diego  
Ph.D. in Social Psychology    
NSF Graduate Fellowship    
    
Stanford University
B.A. in Psychology   
Summa cum laude, Phi Beta Kappa

Scholarly Interests

Dr. Cohen interests lie at the intersection of a dynamical systems approach to organizational culture, modeling constructive conflict resolution in mixed-motive contexts and Participatory Action Research on the impacts of mass incarceration.  Her most recent work has focused on philosophies and practices of organizations that work with justice-involved men and women and how they affect individual transformation and change. A case study of a program-focused supportive housing community revealed a surprisingly low level of violent incidents despite the social and criminal histories of residents.  Another study employed a PAR approach to designing and delivering a survey to determine impacts on non-resident clients of their involvement with the organizations.  She has also studied and written about the impact of reflective practices on mediator efficacy.

She has spearheaded a multiyear collaboration with the Fortune Society, a community-based organization that provides services to justice involved individuals.  She and a team of students and researchers developed toolkits for Fortune on both their unique hiring and development practices and the NIMBY challenge for siting housing for justice-involved individuals. They presented their collaborative work at the 2014 International Society for Justice Research conference in NYC, an event co-sponsored by the MD-ICCCR as well as at a Critical PAR Institute sponsored by the CUNY Graduate Center.

Selected Publications

Her most recent publications include a chapter in the 3rd edition of the Handbook of Conflict Resolution (Coleman, Deutsch & Marcus, 2014) with a collaborative case study of the culture on nonviolence and resilience in a supportive housing program for formerly incarcerated individuals (with Neshkes, Pryce-Screen, Hernandez, Linder and Doherty-Baker) and an article on mediator style and self and other perception perceptions of efficacy in the Conflict Resolution Quarterly (with Kressel, Butts and Reich, 2013), also summarized in Negotiation Journal.

biographical information

Claudia E. Cohen is a Senior Lecturer in the Social-Organizational Program at Teachers College and has been the Associate Director of the MD-ICCCR since 2008.  As a scholar-practitioner of conflict studies, her career has combined research, practice and teaching in a range of settings.

Dr. Cohen interests lie at the intersection of a dynamical systems approach to organizational culture, modeling constructive conflict resolution in a mixed-motive context and Participatory Action Research on the impacts of mass incarceration.  Her most recent work has focused on philosophies and practices of organizations that work with justice-involved men and women and how they affect individual transformation and change. A case study of a program-focused supportive housing community revealed a surprisingly low level of violent incidents despite the social and criminal histories of residents.  Another study employed a PAR approach to designing and delivering a survey to determine impacts on non-resident clients of their involvement with the organizations.  She has also studied and written about the impact of reflective practices on mediator efficacy.

Dr. Cohen teaches Managing Conflict in Organizations.  The course promotes a scholar-practitioner model.  Foundational theories in cooperation and conflict resolution provide a scaffold for the experiential learning and reflective practice.  Students are supported in making the connection between their classroom learnings and their past and future professional experiences.

Dr. Cohen served as an employee ombudsman at a Fortune 50 corporation.   She has worked as an internal and external consultant offering organization change support, executive coaching, conflict management and leadership development to both corporate and not-for-profit clients.  Dr. Cohen has mediated for the municipal and civil court systems in NJ and the Philadelphia-area EEOC since 2005.  She specializes in employment cases.

Dr. Cohen was previously on faculty at Rutgers University and at Stevens Institute of Technology, teaching both undergraduate and graduate courses in psychology, conflict resolution, emotional intelligence, leadership and organizational change.  

Her most recent publications include a chapter in the 3rd edition of the Handbook of Conflict Resolution (Coleman, Deutsch & Marcus, 2014) with a collaborative case study of the culture on nonviolence and resilience in a supportive housing program for formerly incarcerated individuals (with Neshkes, Pryce-Screen, Hernandez, Linder and Doherty-Baker) and an article on mediator style and self and other perception perceptions of efficacy in the Conflict Resolution Quarterly (with Kressel, Butts and Reich, 2013), also summarized in Negotiation Journal.

professional organization membership

  • International Association for Conflict Management
  • Association for Conflict Resolution
  • Association for Conflict Resolution: NYC;
  • American Psychological Association
  • International Society for Justice Research

professional presentations

curriculum vitae

ORLJ 5148: Managing conflicts in organizations

This course investigates how conflicts unfold in organizational settings, and explores the causes, influencing factors and strategies for managing these conflicts.

Documents & Papers

Download: Dr. Cohen CV [Word]

Centers and Projects

International Center for Cooperation and Conflict Resolution
Website: http://www.tc.columbia.edu/icccr/