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Svetlana Shmulyian

Professional Background

Educational Background

  • Ph.D., Organizational Psychology, Teachers College, Columbia University
  • M.S., Nonprofit Management  / Graduate Certificate in Organizational Development, Milano Graduate School, New School University
  • B.S., Mathematics, Moscow Teachers Training University

Scholarly Interests

  • Using data for Organizational Change
  • Organizational Climate
  • Market Research

Selected Publications

Shmulyian, S., Bateman, B.D., Philpott, R., & Gulri, N.K. (2010). Art or Artist? An Analysis of Eight Large-Group Methods for Driving Large-Scale Change. In William A. Pasmore, Abraham B. (Rami) Shani, Richard W. Woodman (Eds.) 18 (Research in Organizational Change and Development, Volume 18), Emerald Group Publishing Limited, pp.183-231; and presentation at American Management Association, August, 2010.

Schulte, M., Ostroff, C., Kiniki, A.J., & Shmulyian, S. (2009). Organizational climate configurations: relationships to collective attitudes, customer satisfaction, and financial performance. Journal of Applied Psychology, 94, 3: 618-634.

Schulte, M. & Shmulyian, S. (2009) Relationships Between Organizational Climate Profiles, Employee Attitudes, and Financial Performance, Society for Industrial Organizational Psychology Presentation.

Shmulyian, S. (2005). The importance of a configural versus universalistic approach to understanding the impact of climate on employee attitudes, service outcomes and financial performance (Doctoral Dissertation). Columbia University, ProQuest, UMI Dissertations Publishing, 2004.
Schulte, M. & Shmulyian, S. (2005). Relationships between organizational climate profiles, employee attitudes, and financial performance. Poster presentation for the 2005 SIOP Conference

Key Contributor: Technology is not the trump card in mass affluent wealth management game, IBM Institute for Business Value Publication
Contributor: Report on Changes & Trends in Public Administration Reform in 19 Countries. United Nations, 1996

professional experiences

biographical information

Svetlana Shmulyian, PhD, is an accomplished business strategy, organizational development, and market research consultant with over 15 years of experience of identifying data-driven strategic and operational improvement opportunities, and partnering with C-Level Executives and Senior Stakeholders in Corporate / Institutional Strategy, Sales, Marketing, and HR on implementing improvements.

Operating her own consultancy, Svetlana had managed an executed projects ranging from $100,000 to $1.5M in total revenue and is known to her clients for her combination of strong innovative strategy abilities, superb analytical skills, as well as commitment to customer focus and to executing initiatives efficiently and according to plan. Svetlana is focused on serving Financial Services, Consumer Products, and Nonprofit / Social Innovation sectors with clients ranging from Fortune 50, Fortune 500 to numerous innovative startup ventures in for-profit and non-profit sector. Svetlana’s additional industry experience includes Pharmaceuticals, Media, and Professional services.

Svetlana held consultant and analyst positions at IBM, PWC, and Arthur Andersen prior to establishing own consulting practice. In these positions she undertook projects in the area of Business Strategy, Organizational Development and Design, Customer Relationship Management / Sales Strategy and Change Management. Svetlana is highly accomplished Project Manager with additional experience in Business Process / Business Requirements and Vendor Management areas.

Svetlana is also an Adjunct Associate Professor at Columbia University and a guest speaker at NYU Stern School of Business’s Executive MBA program focused on consulting, management research methods, and statistics. Svetlana received her Ph.D. in Organizational Psychology from Columbia University and also holds an M.S. in Nonprofit Management and a B.S. with honors in Mathematics. Svetlana is a U.S. citizen and is bilingual in English and Russian.

Specialties:Business strategy; Market Research; Organizational Research; Organizational Development / Design; Strategic Planning; Project Evaluation; Process / Technology Integration services; Customer Relationship Management; Sales Process and Organization; Human Resources Management; Project Management.

Cross industry experience focusing on Consumer Products, Financial Services, and Nonprofit Sector (focusing on Social Entrepreneurial / Social Innovation Sector)

personal news

Svetlana is an active jazz musician performing in and outside of the NYC area (including headliner appearances at B.B.Kings Club, Blue Note Jazz Festival and many others) and is presently working on her M.A. in Jazz Vocal Performance at the Manhattan School of Music (class of 2015)

ORLJ 4009: Understanding behavioral research

Overview of alternative methods of behavioral research and their relative strengths and limitations. Application of methodological principles in order to read and evaluate social science research and learn how to begin to conduct research.

ORLJ 5019: Data-based interventions in organizations

Prerequisite: ORLJ 4009. Reviews tools for collecting, organizing, and analyzing qualitative and quantitative data in organizations. Students explore and practice the use of data collection techniques most frequently utilized by practitioners in the field (secondary data, observations, questionnaires, interviews, and focus groups), as well as practice analysis techniques associated with these tools. The use of diagnostic tools is considered within the framework of the consulting cycle (contracting and planning, data collection, data analysis, and data feedback). Upon completion of this course, the students should be well prepared to engage in a consultation with the real client.

Centers and Projects

International Center for Cooperation and Conflict Resolution