Managing Difficult Conversations: Leadership Academy Series (Engaging Leaders)

Managing Difficult Conversations is designed to provide learners with the information and tools needed to conduct tough conversations with staff, peers, clients and more. Too often, people avoid these conversations because they don’t know how to conduct them effectively, which results in bad situations growing worse. This course helps leaders deliver tough messages to others and learn and use skills to make these communications effective, thus benefitting all involved. The session is highly interactive and includes individual and group exercises, role plays and action planning.