Lowell Hall

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Residential Services

Office of Residential Services

Lowell Hall

 

Lowell Hall, located at 501 West 120th Street, houses 16 faculty in two and four bedroom apartments.  Residents are responsible for gas (cooking) and electric, but their rents include heat, water, internet, cable television and campus telephone.  Private laundry room and storage is located in the basement.

When residents submit maintenance requests, they are authorizing access to their units.  Residents desiring to be home for maintenance request, must indicate in the work request that they would like an appointment.  The work will be coordinated with residents and facilities personnel.   In the event of an emergency, the building staff will access the unit as needed without prior notice.

Residents are responsible for purchasing and coordinating the installation of their air conditioners.  Air Conditioners must be installed and removed by a licensed and insured company as units have been dropped out the windows in the past. 

The basement can be reached in three ways:

1)    Taking the Lowell elevator to the first floor, and then taking the stairs located the left of the elevator.

2)    Taking the Lowell stairs all the way to the basement.

3)    Walking through the hallways to Whittier Hall, and utilizing the Whittier elevators to get to the basement.

Cable television service is included in your rent, and provided by Privatel.  A complete channel lineup can be found on channel 3. Cable outages should be phoned into Privatel 732-974-1502. 

Several carts are available via the Whittier Mailroom, located on the first floor of Whittier Hall, for residents' use. They should be returned as soon as possible for others to use.

Food Deliveries:
Delivery personnel will utilize the house phone, located in Lowell entrance, to phone your apartment.  While the person is on the phone with you will press *53316 on the phone.  This will the person to open the Lowell entrance.  Personnel can also come to Whittier Public Safety Desk, a Public Safety Officer will call. However you are required to come down and pick up your delivery.

Packages and Non-food Deliveries:
As packages arrive to Whittier Hall Mailroom, located on the first floor of Whittier Hall,  they are entered into our package tracking software and you receive an email alerting you that a package is waiting for pick up. Given the limited space for packages, residents must claim packages within 4 business days or the package will be returned.   In the event you will be traveling, it is important to alert the mailroom so that the staff can hold any packages for you.

Fed Ex/UPS Pick-up:
Packages may be left at Whittier Hall Mailroom for UPS, Fedex, or USPS  pick up.  Each resident who leaves boxes is responsible for weighing their boxes and leaving a prepaid postage label.  Boxes can be weighed at the Teachers College post office in the basement of Zankel Hall.  When the carrier picks up the package the Mailroom will obtain a receipt. An email will be sent to resident to pick up the receipt.

If you do not have a dishwasher and would like one, send an email to housing@tc.columbia.edu, Teachers College will supply the dishwasher but the resident is responsible for all other costs associated with the install. Teachers College will get pricing from TC authorized vendors.   Portable dishwashers are prohibited.

There is one elevator in the Lowell Hall, and goes from floors 1 to 9.  The Lowell elevator requires a key to call the elevator from floors 2 to 9, but no key is required from the first floor.  Residents are not permitted to use this elevator to move furniture or equipment in/out of the building.  There are two elevators in Whittier Hall that are to be used for large moves as well as access to the Whittier Mailroom and the basement. 

There are two laundry rooms in the Whittier Basement – one for students and one dedicated for Lowell residents.  To access the Lowell Laundry, you will use apartment key. Machines will accept quarters, and also accept debit and credit cards, except American Express.   

Residents are requested to be considerate, and to remove all clothes from washers and dryers promptly. Please do not remove another tenant's clothes from a dryer or washer until their hour is over.  Also, do not remove the laundry carts from the laundry rooms.

Problems with the machines as well as any issue regarding the loss of funds and/or refunds should be reported to MacGray at 1-800-622-4729 by the residents or the staff.  Residents may also report issues via the ChangePoint Machine, located in the laundry room.

LaundryView is an Internet application that will allow you to monitor the status of washers and dryers in your laundry room through a Web browser. Your browser display is refreshed once a minute or whenever you click the Refresh icon. A machine is "Available" if it is not currently running a cycle. "In Use" means it is running. "Unavailable" means that LaundryView has detected a problem with the machine and has notified Mac-Gray that service is required.  Notifications work two ways:  If a laundry room is busy, you can request to be notified when a specified number of washers and/or dryers are no longer running a laundry cycle and / or if you have laundry in a washer or dryer, you can request to be notified when your load of laundry has completed its washing or drying cycle. To use the LaundryView service, please visit the following website:  http://www.laundryview.com\tccu

Your apartment has a hardwired smoke detector and one sprinkler head.  Should you generate smoke when cooking, you should immediately open windows to minimize opportunity for setting off your smoke detector as that will summon the fire department. 

In the event that the building fire alarm is activated (could be from your unit, another Lowell apartment, or some space in Whittier Hall), you are required by law to evacuated the building, using the safest stairs nearest you.  Whittier Hall has four stairwells – A, B, C, and D (Lowell).  The typical meeting/gathering space for Lowell residents is on 120th and Amsterdam.  Should the fire condition by in Lowell, you will want to go to 121st and Amsterdam.  Public Safety or Residential Services staff will notify you when it is safe to return to the building.

Residents should submit maintenance Work Requests to the Office of Facilities for any defects or malfunctioning safety equipment.

The USPS will distribute mail to the resident mailboxes, located in the Lowell Lobby.  Your apartment key unlocks your mailbox.

Residents who are vacating Lowell Hall should complete address change forms with the USPS before moving out.  Residents can also leave a forwarding address with the Whittier Mailroom.  

Residents should always submit a work request for non-emergency maintenance. A work request can be submitted:

• Online at http://facilitiesweb.tc.columbia.edu/

 Once a work request is submitted you will receive two emails regarding the status of your work requests (one indicating work request was received and one when it’s closed).   If you do not have internet access, you can call the Office of Residential Services at 212-678-3235.

Unless there is an emergency, all requests should be made through the on-line work order system so they can set priorities, schedule work, monitor progress, and keep a record of all of the work performed to identify recurring problems. It also tends to be more efficient for the residents.

 Emergency Maintenance Requests

Emergency maintenance issues that occur between 8 a.m. - 5 p.m., M-F (non-holidays), please contact the Office of Facilities at 212-678-3010.

If an emergency occurs after-hours, weekends and holidays, call the Whittier front desk at x3333

You can find most things you need - restaurants, markets, dry cleaners, shoe repair shops, pharmacists -just by looking around as you walk the neighborhood, especially Amsterdam between 110th and 123rd, and Broadway between 110th and 116th.

Amsterdam Avenue in particular has had a renaissance of restaurants in the past few years. The restaurants that have outdoor tables and that stay open late, especially the Amsterdam Restaurant and Tapas Bar, have made it feel safer to walk home from the 116th Street subway stop late at night. Here are a few places that are a little more out of the way that you might take years to stumble upon:

 

  • New Young Fish Market- 975 Amsterdam Ave  New York, NY 10027(near 108thSt)
    • good fresh fish
  • Fairway the big Harlem Fairway is at 132nd Street near the Hudson River - if you have a car, there's free parking right next door; if you don't, it's a relatively easy walk to the Fairway/ and they'll deliver your groceries for a small fee
  • You can also order your food online from a couple of sources/ all of which deliver to our neighborhood
    • freshdirect.com
    • (no online orders)dagnyc.com
      • Fresh produce of the week on Tuesdays in our neighborhood
  • Farmer's Markets(http://www.whatisfresh.com/  lists farmeres markets in NYC)  
    • Union Square
    • Lincoln Center
    • Broadway at 114th street(Thursdays and Sundays)
    • Morningside Park (southeast corner) Saturdays (June to November).
  • Old clothing donations -The Salvation Army 718.583.3500.
  • Xeroxing- copy machines are in the obvious copy centers and libraries/ as well
    • Hartley Chemists (southeast corner of Amsterdam and 120th)
    • Apple Tree Supermarket (northeast corner of Amsterdam and 120th)

Post offices

  • Columbia University Station, 112th between Broadway and Amsterdam (always a long wait)
  • Cathedral Station, 104th between Broadway and Amsterdam (later hours, shorter lines)
  • Manhattanville Station, 125th between Morningside Avenue and St. Nicholas (passport applications & processing available)

Noise travels on the first floor. Residents and staff alike need to remember to keep conversations low in public areas, especially near the elevator, front desk and front steps. If noise is a problem, email the Office of Residential Services at housing@tc.columbia.edu.

As for outside noise, which can be problematic on summer weekends, New York City has a hotline number, 311, for making "quality of life" complaints. 

TC’s policy is to completely re-paint each apartment every three years. If prior to the three year time period you notice cracking and peeling paint bring it to the attention of the Office of Residential Services at housing@tc.columbia.edu.

TC will paint your apartment with their standard Benjamin Moore Linen-white paint, or will use custom colors if you purchase the paint at your own expense.

  • Columbia University Station, 112th between Broadway and Amsterdam (always a long wait)
  • Cathedral Station, 104th between Broadway and Amsterdam (later hours, shorter lines)
  • Manhattanville Station, 125th between Morningside Avenue and St. Nicholas (passport applications & processing available)

In accordance with New York City’s Recycling Program, there are receptacles, located in  every Whittier Hall common kitchen and the basement, for recyclables.
The Following
Items are to be recycled:

  • Newspaper, magazines, catalogs
  • Paper, mail, and envelopes
  • Telephone books and soft-cover books
  • Paper bags
  • Smooth cardboard (i.e. shoe boxes, cereal boxes, cardboard tubes, etc.)
  • Corrugated cardboard boxes
  • Glass bottles and jars
  • Plastic bottles and jugs
  • Beverage cartons and drink boxes (i.e. milk and juice cartons)
  • Metal cans
  • Aluminum foil wrap and trays
  • Household metal (i.e. wire hangers, pots and pans, etc.)

The Following items that should not be recycled:

  • Any other types of glass
  • Other kinds of plastics (i.e. deli and yogurt containers, Styrofoam, plastic toys, etc.)
  • Batteries
    Ceramics or glassware
  • Plastic bags
  • Paper towels or napkins

Building Access
The front door of Lowell Hall is locked 24hrs/7days. Apartment keys can be used to unlock the door.

 

Whittier Hall Front desk
The front desk is staffed 24 hours a day 7 days a week.

 

Guests
Should you have guests staying in your apartment while you're away, a Guest Notification Form should be completed at the Office of Residential Services.  This will allow them to utilize a TC Guest ID Card for access to Whittier as well as allow them to have access to the Keytrak key in event of lockout.

 

Also, any outside vendor (babysitter, housekeeper, dogwalker, etc.) that works in you apartment for long term circumstances should be listed on your housing license agreement so that they can get a Photo and have access to the Keytrak key in the event of a lockout. 

 

Keys
All Lowell tenants will receive 6 Apartment keys.  Residents needing any additional keys should contact the Office of Residential Services, housing@tc.columbia.edu, or 212-678-3235.

If you or a member of your family is locked out of the building or apartment, go to the Lowell and produce a picture ID.  The Public Safety Officer will issue you the spare key that must be returned within 1 hour of issuance.

Lost Keys
If an apartment key is lost there is a $150 lock change charge for the apartment.  The charge will appear on your monthly statement.

 

Teachers College ID Card
All family members (over the age of 12) of the residents who live in Lowell should go over to the Office of Card Services, Whittier Hall Suite 1B, to receive a Teachers College ID card. These ID cards will allow access into Whittier Hall and other campus facilities.  If you are locked out of your apartment, you must present this ID to the desk staff in order to receive a loaner key. Lost cards result in a $20 replacement fee.  

Smoking is not allowed anywhere in the building including apartments, the basement, restrooms, or service areas. 

Solicitation is not permitted in the building.  Staff and residents should report all solicitors to the Office of Public Safety at x3333. 

Each apartment has a storage unit located in the Lowell basement.  Residents are required to keep items in their unit, and not on the floor (exception:  bicycles).  Locks for the units are not provided.

To access the storage area, exit to the left once the Whittier elevator reaches the basement, and walk all the way back past the laundry rooms.  Use your ID Card to open the blue door and walk straight back until you see another door.  Open this door, and walk straight back until you see the door to the meter room. Enter here, and again, you continue all the way back. Your apartment key will provide access to the storage room. 

Any issues regarding the intercom system (missing telephones, non-working telephones, or the intercom malfunctions) should be directed to the Office of Telecommunications, x3456, or by email at telecomhelpdesk@tc.columbia.edu.

Small bags of garbage can be put down the garbage chutes on each floor. For non-recyclable trash that can't fit down the chute, resident is responsible for taking those items to the Whittier Trashroom in the basement. Take elevator to the basement. Turn left, immediately go to the right where you will see a blue door.  Use your ID card to access this door, and you will then see double doors on your right which is where the Whittier Trashroom is located. 

Con Edison: 1-800-780-2884

You will need to contact Con Edison to setup your account for gas (cooking) and your electric.

Resident Responsibilities

1)    Inform Office of Residential Services of vacate date.

2)    Inform Payroll of vacate date to stop payroll deduction, if applicable.  Payroll should be informed of last month of residence.

3)    Inform Office of Students Accounts of new address for security deposit refund.

4)    Contact USPS to provide forwarding address --- https://moversguide.usps.com

5)    Provide Office of Residential Services with of proof of insurance for moving company.

6)    Empty storage unit located in basement.

7)    Empty apartment completely.  Security deposit is subject to be kept if resident leaves any items behind in the apartment.

8)    Leave apartment in broom swept condition (appliances wiped down, bathroom cleaned, floor swept clean, etc.)

9)    Take apartment keys (should be 6), front door keys (should be 6), and mailbox key(s) as applicable to the Office of Residential Services.  Failure to return all will result in lock change fees and lost key fees being deducted from the security deposit.

10) Move ins/outs may only occur between 9:00 a.m. and 5:00 p.m. Monday through Friday.  No move ins/out may be scheduled on holidays or outside of the hours mentioned above. 

Moving companies must supply the Office of Residential Services with proof of insurance and must name Teachers College as an "Additional Insured."  This documentation should be received by Residential Services at least one day prior to move-out and can be sent via fax to 212-678-3222 ATTN: Director of Residential Services.  The documentation should reference the faculty member moving in /out and the apartment number.

Residential Services Responsibilities

1)    Terminate billing according to the vacate date.

2)    Informs building staff of vacate date so that elevator pads can be installed for usage.

3)    Charge resident as required for any damages, items left behind, unit not being broom clean, missing keys, etc.

4)    Process refund for security deposit and associated interest – deposit takes approximately 4 weeks to get from the bank.  Once received, deposit will be posted to resident account whereby a check is requested as applicable. 

Teachers College does not provide window screens.  If interested, residents may purchase a window screen at a local hardware store.

Window cleaning, both interior and exterior, is the responsibility of the tenant in each apartment. The windows are designed to swing in for exterior cleaning. The building staff is responsible for cleaning windows in public corridors and spaces. If you need assistance, the building staff can demonstrate how the windows swing open for cleaning.

The law requires you to have window guards on every window if you have children under the age of 10. If you have window guards that you want removed because you have no young children living in your apartment or they are not installed, click here to submit a work order via the online system.