Help

In-classroom Tech Support

• Setting up audio/video equipment (i.e. projectors, webcams, speakers, microphones, touch panels) for your classroom
• Checking out audio/video equipment
• Answering specific classroom technology questions
• Troubleshooting in-classroom technical issues (i.e. projector/mic does not work)

Software Support

• Canvas: Adding CAs/TAs or Course Tech Specialist to your course
• Zoom: Activating your TC pro license; Requesting for additional Zoom apps from the Marketplace; Troubleshooting technical issues
• UNI & myTC: Activating new UNI; Troubleshooting
• TC Gmail: Activating new email

Device Support

• Setting up/Upgrading/Troubleshooting TC managed laptops.

Zoom accessibility

• Requesting live captioning/ASL interpreter for class meeting

Canvas

• Reviewing your course site for accessibility and accommodations
• Requesting closed captions for lecture videos

Accommodations

• Accommodations are adjustments to tasks, environment, or to the way things are usually done to provide access to individuals with disabilities.
• Implementing accommodations for exams, courses, students, faculty, staff, guests, events (virtual or in-person)

Captioning

• Captioning media that will be shown in a course, on a website, or at an event

Events

• Reviewing your event (virtual or in-person) for accessibility and accommodation needs

Accessibility Review

• Accessibility Review
  Questions about accessibility? Contact OASID at oasid@tc.edu.

Canvas Support

• Creating/Setting up a new course site
• Posting/updating course content including readings, lecture presentations/videos, discussions, assignments, quizzes
• Copying/Migrating content from another course
• Integrating learning technologies with Canvas
• Setting up Zoom meetings for your course
• Troubleshooting technical issues
• Training on how to use Canvas for faculty and CAs

Instructional Media Support

• Consultating and supporting with making media to be used as part of your instruction

Zoom Support

• Training on how to use Zoom for faculty and CAs

Pedagogical Support

• Brainstorming/Planning/Practicing in-classroom and/or online teaching strategies

Teaching and Learning Tools

• Training on how to use the tools for faculty and CAs
• Requesting a new tool/application
• Troubleshooting technical issues